Service Level Agreement
At infinIT, we know how critical technology is to your organisation. That’s why we offer structured service level agreements and managed services with response guarantees that provide continuous monitoring, support, management and control to maximise business continuity and productivity.
Our service level agreements give your business the flexibility to select certain services and support options with additional support requirements met on an hourly AdHoc basis.
Major Service Level Agreement (SLA) benefits:
Increased productivity due to minimising critical failures and resolving problems faster
Maximise business continuity: proactive monitoring and alerting allow for the resolution of issues prior to failure
Proactive maintenance keeps your infrastructure operating optimally and reduces emergency incidents
Continual monitoring tracks whether your critical network devices are functioning optimally and helps to solve problems before they impact your business negatively
Scheduled preventative maintenance keeps your servers, devices and other key infrastructure updated and secure
Server management provides an effective solution for managing physical and virtual servers
Patch management helps to control and continuously update the security and system patches on your servers and devices for optimal performance and security
Security management with best-in-class security, Antivirus and Anti-Spam solutions
Optimise infrastructure performance by analysing trends to identify performance issues and upgrade requirements
Inventory and asset management provides automated, comprehensive tracking, reporting and control of all hardware and software within your environment
Software Asset Management (SAM) manages and removes all your software risks, while improving the maturity of your software environment
Remote control service allows for remote access and management of all computers in the network with a complete audit trail
Service desk provides service for extensive and efficient operation of incident management and the IT life cycle
Computer Maintenance & Support
Antivirus Definition Updates
2 hour guranteed response time*
Software Updates & patches
*Terms and conditions apply
Is this YOU?
- Do you rely on your computer network, email, database access and internet access to support daily business processes?
- Do not have sufficient staff or time to formally deal with proper computer or network maintenance, updates or repairs?
- Do you want to pay one monthly flat fee for services to maintain your IT infrastructure
Benefits of using infinIT as your Managed IT Support Service Provider
Access to Professional IT Staff